Frequently Asked Questions

General
Speed Optimization
Security Hardening
Search Engine Optimization
Malware Removal
General Support
Custom Development

Yes, you can get more details here.

Yes, you can get more details here.

Yes, we support WooCommerce websites in our higher plans since they require more resources for management. Our team has experience with it since we built lots of WooCommerce websites over the years.

We have working hours but we always have one part of the team available 24/7. You can create support tickets anytime.

We can give you a discount if you have multiple websites. Contact us for more information.

Yes, but it's not included in all maintenance plans.

Yes, packages that contain Unlimited Website Edits do include edits to page content, image replacements, plugin adjustments, CSS adjustments, and other tasks that are in the Scope of Service.

Yes, we support in higher packages maintenance of the WordPress Multisite networks.

There are managed cloud hosting plans that we offer. Please let us know if you have any questions about WordPress hosting solutions.

No. Our plans work with all website hosting services. In case there are issues or you want to upgrade we can recommend trusted hosting partners.

We include access to our enterprise-level licenses for helpful software, like Akismet, Video User Manuals, and WP Migrate Pro. Our clients are responsible for paying to renew all other plugin and theme licenses for their site.

You can contact us directly over email or the ticketing platform under your account. That way our communication is documented and more clear, especially with technical things.

You can downgrade your plan anytime with some limitations with WooCommerce and Multisite supported packages. The same goes for the cancellation of the subscription, you can do it anytime. There's no contract to sign and no penalty for cancellation.

You can choose a plan by clicking on the button in the plans table. After the checkout and onboarding process, you will have access to our client portal immediately after you sign up.

Credentials are sent over the onboarding form. You can use encrypted services like 1ty or SafeNote for self-destructing notes with all access details.

Once you sign up for the plan that fits the most for your website, you'll be forwarded to a form where you can input your credentials (over one-time self-destructing note service) for the WP admin and the FTP service. We will have your plan fully implemented in less than 24 hours after we receive this information.

There is no limit on the number of support tickets for any package. But if the request is outside the scope of the package included tasks we will provide a quote based on the time needed for the task.

There is no limit on the number of support tickets for any package. But if the request is outside the scope of the package included tasks we will provide a quote based on the time needed for the task.

Yes, if you request we can sign the Non-Disclosure Agreement (NDA) over any online signature service.

The easiest way is over our ticketing system under your user panel. But you can always email us at support@deutrix.care or use the contact form.

Urgent tickets will be solved ASAP, High-priority 24 hours, Medium priority 12-48 hours, Low priority 1-4 days. Those are target timeframes only, we aim to finish the task same day but it may vary due to the high volume of tickets sometimes.

If the functionality still works and does not break the website it remains on the site. But we will try to find an alternative and make recommendations as needed. Outdated plugins or themes can be a security risk.

A support task can be a question, an issue, or a change. You can see the full list of supported tasks on the Scope of Services page. If the time for the task resolution is longer than 30 minutes to resolve it's likely out of scope.

Urgent tickets will be solved ASAP, High-priority 24 hours, Medium priority 12-48 hours, Low priority 1-4 days. Those are target timeframes only, we aim to finish the task same day but it may vary due to the high volume of tickets sometimes.

A 100% money-back guarantee is offered during the first 30 days of service.